CLAIM INFO F REPORT A CLAIM
Western National offers 24 hours a day, 7 days a week claim reporting.
To report a claim by phone, mail, fax, or online form, see the information below. We will respond to all claims reported outside of business hours within the next business day.
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Auto Glass Claims(855) 921–3164
One-call convenience is our mantra for Auto Glass claims. In just one call, our Auto Glass Reporting Service allows you to verify coverage, schedule the repair appointment, and handle your bill (subject to any applicable deductible).
Call (855) 921–3164 at any time — 24 hours a day, 7 days a week — to reach our Auto Glass Reporting Service and be guided through the process.
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Auto, Property, and Business Claims(855) 921–3164
Other contact options for Auto, Property, & Business Claims:
Phone:
(855) 921-3164
Email:
newloss@wnins.com
Fax:
(855) 921–5670
(952) 921–5670
Online:
Automobile Claim Form
Property Claim Form
Mailing Address:
Attn: P&C Claims
Western National Insurance Group
P.O. Box 1463
Minneapolis, MN 55440-1463
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H.E.L.P. and Roadside Assistance Coverage(877) 963–2456
When the unexpected happens and leaves you needing emergency roadside assistance, you can turn to Western National for H.E.L.P.
The Highway Emergency Loss Protection (H.E.L.P.) endorsement provides a group of coverages that are valuable in emergency situations. To learn more about this endorsement, click here. -
Surety Claims
How to File a Bond Claim
Claim Reporting Information
Western National Mutual Insurance Company is a super-regional mutual insurance company that writes thousands of surety bonds in 33 states. Therefore, we cannot provide specific information on every type of bond claim that may arise. However, we have supplied some key information for the most frequent surety claims we experience to help streamline your claim and ensure you understand the proper procedure. If the type of claim is not listed in one of the links below, please forward your claim information in writing to:
New Surety Loss Western National Claims P.O. Box 1463 Edina, MN 55440
Here are some important considerations when making a surety bond claim:
We will need:
A narrative explaining the problem and what resolution you are seeking
A copy of the contract between the parties
A list of all payments made and received as well as copies of checks or other evidence of payment
If you have filed a complaint with a governmental agency regarding this matter, please also provide a copy of that complaint and any response
During our investigation of the claim, it is likely we will need to request additional information from both the Claimant and Principal.
Common Surety Bond Claims
To report a claim on any other type of bond, please contact us at:
Western National Mutual Insurance Company Attn: Surety Claims Department 4700 West 77th Street Edina, MN 55435 Email: claims@wnins.com Fax: (952) 921-9295
Upon receipt of a claim notice, the matter is assigned to a claims adjustor who will contact you. We then begin an investigation of the claim. A surety bond is a three-party agreement; we will notify the Principal of the claim being asserted and will request their position regarding this claim. Because each situation is unique, it is difficult to determine how long an investigation will take to complete. License Bond claims are regulated by statute. Western National Mutual Insurance Company’s policy is to meet or exceed all state regulations regarding the fair and equitable handling of these bond claims, considering the interests of both the claimant and Principal.
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Workers' Compensation Claims(855) 607–7548
Phone:
(855) 921-316424/7 Work Injury Nurse Line:
(855) 607–7548Email:
wc.mail@wnins.comFax:
(877) 862–8801Mailing Address:
About the 24/7 Work Injury Nurse Line (video)
Attn: WC Claims
Western National Insurance Group
P.O. Box 1463
Minneapolis, MN 55440-1463
Preferred Provider Organization Lookup (PPO)
E-billing Information for Minnesota Workers' Compensation and Auto Medical Bill Submission:
Mitchell Clearinghouse Electronic Billing - Connectivity issues and questions
Clearinghouse Name: Jopari Solutions
eBill Enrollment and Customer Care Contact Information:
Phone: (800) 630-3060, Option 3
Email: support@jopari.com
Mitchell Bill Review Customer Service - Questions on actual bill review services/reductions
Phone:(800) 732-0153
Western National Clearinghouse Payer ID:
Western National Assurance: 13005
Western National Insurance/Pioneer Specialty: 39137
Western National Insurance Group: 15865
Western National Claims - To obtain claim number/adjuster contact
Phone: (800) 862-6070
Email: wc.mail@wnins.com
Claim Number Format: XXXXXXXXXX
Mailing Address for Medical Bills:
Western National Insurance Group, c/o Mitchell
P.O. Box 2811
Clinton, IA 52733