(800) 862-6070

D

CLAIM INFO F REPORT A CLAIM


Western National offers 24 hours a day, 7 days a week claim reporting.

To report a claim by phone, mail, fax, or online form, see the information below. We will respond to all claims reported outside of business hours within the next business day.

  • Auto Glass Claims(855) 921–3164

    One-call convenience is our mantra for Auto Glass claims. In just one call, our Auto Glass Reporting Service allows you to verify coverage, schedule the repair appointment, and handle your bill (subject to any applicable deductible).



    Call (855) 921–3164 at any time — 24 hours a day, 7 days a week — to reach our Auto Glass Reporting Service and be guided through the process.



  • Auto, Property, and Business Claims(855) 921–3164

    Other contact options for Auto, Property, & Business Claims:


    Phone:
    (855) 921-3164


    Email:
    newloss@wnins.com


    Fax:
    (855) 921–5670
    (952) 921–5670


    Online:
    Automobile Claim Form
    Property Claim Form


    Mailing Address:
    Attn: P&C Claims
    Western National Insurance Group
    P.O. Box 1463
    Minneapolis, MN 55440-1463



  • H.E.L.P. and Roadside Assistance Coverage(877) 963–2456

    When the unexpected happens and leaves you needing emergency roadside assistance, you can turn to Western National for H.E.L.P.

    The Highway Emergency Loss Protection (H.E.L.P.) endorsement provides a group of coverages that are valuable in emergency situations. To learn more about this endorsement, click here.

  • Surety Claims

    How to File a Bond Claim


    Claim Reporting Information

    Western National Mutual Insurance Company is a super-regional mutual insurance company that writes thousands of surety bonds in 33 states. Therefore, we cannot provide specific information on every type of bond claim that may arise. However, we have supplied some key information for the most frequent surety claims we experience to help streamline your claim and ensure you understand the proper procedure. If the type of claim is not listed in one of the links below, please forward your claim information in writing to:


    New Surety Loss
    Western National Claims
    P.O. Box 1463
    Edina, MN 55440

    Here are some important considerations when making a surety bond claim:


    We will need:

    • A narrative explaining the problem and what resolution you are seeking

    • A copy of the contract between the parties

    • A list of all payments made and received as well as copies of checks or other evidence of payment

    • If you have filed a complaint with a governmental agency regarding this matter, please also provide a copy of that complaint and any response

    During our investigation of the claim, it is likely we will need to request additional information from both the Claimant and Principal.


    Common Surety Bond Claims


    To report a claim on any other type of bond, please contact us at:


    Western National Mutual Insurance Company
    Attn: Surety Claims Department
    4700 West 77th Street
    Edina, MN 55435

    Email: claims@wnins.com
    Fax: (952) 921-9295


    Upon receipt of a claim notice, the matter is assigned to a claims adjustor who will contact you. We then begin an investigation of the claim. A surety bond is a three-party agreement; we will notify the Principal of the claim being asserted and will request their position regarding this claim. Because each situation is unique, it is difficult to determine how long an investigation will take to complete. License Bond claims are regulated by statute. Western National Mutual Insurance Company’s policy is to meet or exceed all state regulations regarding the fair and equitable handling of these bond claims, considering the interests of both the claimant and Principal.

  • Workers' Compensation Claims(855) 607–7548

    Phone:
    (855) 921-3164

    Advocacy Help Line:
    (855) 607–7548

    Email:
    wc.mail@wnins.com

    Fax:
    (877) 862–8801

    Mailing Address:
    Attn: WC Claims
    Western National Insurance Group
    P.O. Box 1463
    Minneapolis, MN 55440-1463

    About the Advocacy 24/7 Helpline (video)


    Downloadable CorVel Advocacy 24/7 Helpline Posters:


    Preferred Provider Organization Lookup (PPO)


    E-billing Information for Minnesota Workers' Compensation and Auto Medical Bill Submission:

    Mitchell Clearinghouse Electronic Billing - Connectivity issues and questions
    Clearinghouse Name: Jopari Solutions

    eBill Enrollment and Customer Care Contact Information:
    Phone: (800) 630-3060, Option 3
    Email: support@jopari.com


    Mitchell Bill Review Customer Service - Questions on actual bill review services/reductions
    Phone:(800) 732-0153


    Western National Clearinghouse Payer ID:
    Western National Assurance: 13005
    Western National Insurance/Pioneer Specialty: 39137
    Western National Insurance Group: 15865


    Western National Claims - To obtain claim number/adjuster contact
    Phone: (800) 862-6070
    Email: wc.mail@wnins.com
    Claim Number Format: XXXXXXXXXX


    Mailing Address for Medical Bills:
    Western National Insurance Group, c/o Mitchell
    P.O. Box 2811
    Clinton, IA 52733