Western National offers 24 hours a day, 7 days a week claim reporting.
To report a claim by phone, mail, fax, or online form, see the information below. We will respond to all claims reported outside of business hours within the next business day.
One-call convenience is our mantra for Auto Glass claims. In just one call, our Auto Glass Reporting Service allows you to verify coverage, schedule the repair appointment, and handle your bill (subject to any applicable deductible).
Call (855) 921–3164 at any time — 24 hours a day, 7 days a week — to reach our Auto Glass Reporting Service and be guided through the process.
Other contact options for Auto, Property, & Business Claims:
Phone:
(855) 921-3164
Email:
newloss@wnins.comFax:
(855) 921–5670
(952) 921–5670
Online:
Mailing Address:
Attn: P&C Claims
Western National Insurance Group
P.O. Box 1463
Minneapolis, MN 55440-1463
When the unexpected happens and leaves you needing emergency roadside assistance, you can turn to Western National for H.E.L.P.
The Highway Emergency Loss Protection (H.E.L.P.) endorsement provides a group of coverages that are valuable in emergency situations. To learn more about this endorsement, click here.
How to File a Bond Claim
Claim Reporting Information
Western National Mutual Insurance Company is a super-regional mutual insurance company that writes thousands of surety bonds in 33 states. Therefore, we cannot provide specific information on every type of bond claim that may arise. However, we have supplied some key information for the most frequent surety claims we experience to help streamline your claim and ensure you understand the proper procedure. If the type of claim is not listed in one of the links below, please forward your claim information in writing to:
New Surety Loss
Western National Claims
P.O. Box 1463
Edina, MN 55440
Here are some important considerations when making a surety bond claim:
We will need:
- A narrative explaining the problem and what resolution you are seeking
- A copy of the contract between the parties
- A list of all payments made and received as well as copies of checks or other evidence of payment
- If you have filed a complaint with a governmental agency regarding this matter, please also provide a copy of that complaint and any response
During our investigation of the claim, it is likely we will need to request additional information from both the Claimant and Principal.
Common Surety Bond Claims
Arizona Contractors License Bonds California Contractors License Bonds Nevada Contractors License Bonds Oregon Construction Contractors License Bonds Washington Contractors Surety Bonds Contract Payment or Performance BondsTo report a claim on any other type of bond, please contact us at:
Western National Mutual Insurance Company
Attn: Surety Claims Department
4700 West 77th Street
Edina, MN 55435
Fax: (952) 921-9295
Upon receipt of a claim notice, the matter is assigned to a claims adjustor who will contact you. We then begin an investigation of the claim. A surety bond is a three-party agreement; we will notify the Principal of the claim being asserted and will request their position regarding this claim. Because each situation is unique, it is difficult to determine how long an investigation will take to complete. License Bond claims are regulated by statute. Western National Mutual Insurance Company’s policy is to meet or exceed all state regulations regarding the fair and equitable handling of these bond claims, considering the interests of both the claimant and Principal.
Phone: (855) 921-3164
24/7 Work Injury Nurse Line: (855) 607-7548
Email: pc.claims@wnins.com
Fax: (877) 862-8801
Mailing Address:
Attn: WC Claims
Western National Insurance Group
P.O. Box 1463
Minneapolis, MN 55440-1463
About the 24/7 Work Injury Nurse Line (video) Preferred Provider Organization Lookup (PPO)E-billing Information for Workers' Compensation and Auto Medical Bill Submission:
Mitchell Clearinghouse Electronic Billing - Connectivity issues and questions
Clearinghouse Name:
Jopari Solutions
eBill Enrollment and Customer Care Contact Information:
Phone: (800) 630-3060
Email: support@jopari.com
Mitchell Bill Review Customer Service - Questions on actual bill review services/reductions
Phone: (800) 732-0153
Western National Claims - To obtain claim number/adjuster contact
Phone: (800) 862-6070
Email: PC.Claims@wnins.com
Claim Number Format: XXXXXXXXXX
Mailing Address for Medical Bills:
Western National Insurance Group, c/o Mitchell
P.O. Box 2811
Clinton, IA 52733