An Employee Has Been Injured at My Business. What Should I Do?

Construction worker laying injured on the ground behind caution tape with pieces of cement.

As an employer, it is vital to have a protocol in place to ensure all employees know what to do when an injury occurs at work. A key piece of this protocol is advising employees to report all injuries immediately. This will allow you, as the employer, to get the injured employee the proper medical treatment in a timely fashion. It will also help you understand what causes injuries and what you may be able to do to prevent them in the future. 

Engage in a conversation with the employee and ask “Are you OK?”

Engage with the injured employee and ask them to explain and to demonstrate how the accident happened, if they are able. By doing this, you are starting the investigation stage of an injury. If the employee requires immediate medical assistance, call 911.  

Secure the scene and investigate the accident. 

Investigating a work-related injury is the first step in helping the employee, employer, and Claims Representative understand how the injury occurred, and it will alleviate later questions about the mechanism of injury. Investigating a reported injury allows the employer to take corrective action to control secondary accidents and identify sources of hazards and preserve evidence. Interview witnesses – they can have a lot of useful information about how the injury occurred.

To treat with a medical provider or not to treat…
Take the following steps to continue the injury management process:


If seeking medical attention outside of the workplace, the employee should:


If an employee is taken completely off of work:

The best practice in managing a work-related injury is communication. This allows for faster return to work for the injured employee and lower costs overall.