Updated Flood and Sewer Backup FAQ – Important Information to Share With Policyholders

At Western National Insurance, we continually strive to provide excellent customer experiences. As a part of this commitment, we’ve updated our Flood and Sewer Backup FAQ to assist you in managing policyholder expectations during this period of increased water-related claims.

The FAQ covers key topics including:

Steps for addressing basement flooding.

Sewer line backup coverage.

Water damage coverage in basements.

Additional living expenses coverage.

Inspection processes and timelines.

How to Report a Claim

Western National offers 24/7 claims reporting.

Please note: If your customer is experiencing an urgent matter requiring immediate attention, such as water leaking into the home, other damage making the home unlivable, or not hearing from an adjuster, please call our Claims Department directly instead of sending an email. This is the fastest way to receive assistance.

Thank you for your continued partnership in serving our mutual policyholders by helping respond to questions, providing updates as needed, and setting appropriate expectations during this busy period.

At Western National Insurance, nice is what’s guided us for over 100 years.

And we’re just getting started.

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Updated Flood and Sewer Backup FAQ – Important Information to Share With Policyholders