OUR VALUES
Our values form the foundation that drive every decision we make and influence how we treat each other and our customers. And because our values are built into everything we do at Western National, we look for employees who believe in them, too.
Relationships
Western National is known as The Relationship Company and we have always defined success as a measure of the relationships we've built over time. We believe it's this commitment to relationships that explains our stability and growth over the past century, and that will help us continue to grow in the years to come.
Kindness, respect, and integrity matter here. Working here means caring for customers and co-workers in a genuine way. It’s about going above and beyond expectations and bringing kindness and decency to our work.
From the way we handle customer relationships to the relationship we create with our co-workers; we're committed to putting people and our relationships first.
Connectiveness
Service is not delivered by a company; it is experienced with people. We prioritize both a high quality and quantity of interactions with our customers. Though we are comprised of several companies, departments, and teams, we are all one community united in our values and goals.
We keep employees up to date with extensive and regular communication through our employee intranet and connect with our employees through quarterly town hall meetings, company events, and more.
Empowerment
We know that stronger individuals mean a stronger company. That’s why it is important to us to empower employees to exercise good judgment and find impressive solutions. This means listening to new ideas and finding opportunities for our employees to learn, grow, lead, and invest in themselves.
Accountability
We hold both ourselves and our co-workers responsible for our work and mission. We take ownership for our customers’ needs, and we take pride in finding impressive solutions.
The Power of Nice
In everything that we do for our policyholders, our agency partners, our employees, and our community, we know that delivering a genuinely friendly, responsive, and helpful interaction makes for a better experience for everyone involved. That’s the power of “nice”. And, at Western National, nice is something we work to bring to every person and organization with whom we partner or serve.
Learn more about The Power Of Nice
