Document Retention
| Documents Required | Details | Send to Western National |
Retain at Agency |
|---|---|---|---|
| Alarm Discount Verification | Installation verification: one or more of the following will be required: copy of certificate from provider, copy of most recent billing, photo of sensors. | ✔ | |
| Applications | Accord and Western National Supplemental Applications are required for all new business submissions; the applications must be completed, signed, and dated; if a signed application is returned to the agency with new or modified information, it must be sent to WNM; if no changes, retain in agency file. | ✔ | ✔ |
| Appraisals for Scheduled Property | Required for items valued over $5,000 or more; appraisal must be less than five years old. | ✔ | |
| AutoPay (Electronic Funds Transfer) Form | Required on all automatic pay plans. If the pay plan is changed to autopay through Agents Online, retain form in agency file. | ✔ | ✔ |
| Cash Submittal Form | Required on new business submissions with a down payment by check. | ✔ | |
| Corporate / Company Vehicle | A copy of the current policy (or ID Card) covering the company vehicle must be submitted in order to apply the multi-car discount. | ✔ | |
| Defensive Driver Certificate | A copy of the completion certificate, dated within the most recent 36 months, must be retained in agency file for new business and submitted to Western National for renewals prevention course discount. | ✔ | ✔ |
| Grades Reports for Students | Required for new business and upon request for renewals. | ✔ | |
| Notice of Information Practices | Authorization to collect credit-related and other information for the purpose of making underwriting decisions in connection with the insurance purchased. | ✔ | |
| Policy Change Request | Required for all changes on existing policies. | ✔ | |
| Replacement Cost Estimators | Required on all new Homeowner and Dwelling policies; required for all endorsements requesting a change in the dwelling coverage limit. | ✔ | |
| Signed Cancellation Request | A copy of the signed and dated cancellation request form is required on all insured request cancellations. | ✔ | |
| Solid Fuel Supplement | Required (along with photos) before the Underwriter can approve binding coverage. | ✔ | |
| Vehicle Photos and Appraisal | Required on vehicles over 20 years of age before the Underwriter can approve binding of coverageequired (along with photos) before the Underwriter can approve. | ✔ |
Binding Authority
Agents are permitted to bind coverage for risks that meet underwriting eligibility requirements. All new business and endorsements must be submitted to the company within five days of the date on which they become effective. Additional information about binding authority can be found in the Agency Agreement.
Premium Discrepancies
All quotes, applications, and endorsements submitted through AgentsOnline are rated based on the information provided and the date on which the transaction is effective. If information or the effective date is modified, the premium is subject to change. Policies are to be written at rates and in accordance with rules and underwriting information authorized by Western National and filed with the applicable states. Western National does not honor quoted premium that changes due to any of the above.
Commissions
- Agents’ full-term commissions are advanced upon our issuing a new policy or receiving the first payment on a renewal. Cancellation of a new policy or non-payment of an installment will result in a debit to your commission.
- For Select Auto and Signature Auto, full-term commissions are advanced on the transaction effective month or the month the transaction was processed, whichever is later.
Audits
Western National periodically audits agency documentation. Requested documents must be returned within 24 hours. Additional instructions are provided at the time of audit.